Ticketing and Visit FAQ

Policies and tips for visiting the museum

 

Photography and Sketching 

You are welcome to take photographs of the collection for personal use unless otherwise noted. Drawing with pencil in the galleries is also permitted with sketchbooks no larger than 11x17 inches. Please do not use flashes, tripods, video cameras, easels, or selfie sticks.
 
Visitor Services Associates
 
Have a question? Ask any Visitor Services Associate (VSA) you see throughout the building. Our VSAs can tell you about the collection, help you reserve tickets for upcoming programs, help you download and navigate the mobile app, and much more. We are here to help!
 
To enjoy the museum and keep our collection safe, please note the following:

Keep mobile phones and other devices on silent.

Do not touch the art.

Do not eat or drink in the galleries.

Do not bring bags, purses, and backpacks larger than 11” x 17” x 8” into the museum.

Backpacks within the above size may not be worn on the back. 

The Broad does not have a coat/bag check. Please leave all large items at home or in your car. 

Single-wide, standard baby strollers are permitted at all times, but are not permitted on escalators. 

Smoking is not permitted anywhere in the museum.

Talking on mobile phones is limited to non-gallery spaces at the museum.

Children of all ages are welcome to visit The Broad, however, those under 13 years of age must be accompanied by an adult. 

 


 

The Broad Ticketing and Visit FAQ

 

I'd like to come on a specific date, but all advance online tickets have been reserved. Is there another option for trying to attend the museum that day?

The onsite standby line is available at the museum every day except Mondays, when the museum is closed. Admission for the onsite standby line is first come, first served, based on availability. Check the standby line Twitter account @TheBroadStandby for up-to-date wait times. On holiday weekends, wait time in the onsite standby lines can be up to two or three hours. The onsite standby line closes 90 minutes before the museum closes, and may close earlier on busy days. Learn more

 

How do I reserve advance tickets?

Tickets can be reserved in advance exclusively through our ticketing website https://ticketing.thebroad.org. Tickets are made available on the first of each month for the following month (i.e. on November 1 at noon, tickets for December will be made available). 

 

How much do tickets cost?

General admission to The Broad is free! Some special exhibitions will carry a fee.

 

How do timed tickets work?

Tickets have entry times beginning every half hour. There is no time limit (besides the end of the day) for how long you can spend in the galleries. You must arrive within a half hour after your ticketed time (i.e. arrive by 1:30 p.m. for a 1 p.m. ticket). Entry is not guaranteed 30 minutes after your ticketed time. Early entry is not allowed (visitors will be let into the museum at the time on their ticket). 

 

I'd like to cancel the free general admission tickets I've reserved.

Thank you for letting us know. Please login to your ticketing account at https://ticketing.thebroad.org to cancel your free general admission tickets. 

 

I'd like to change the date/time on my tickets.

You can reserve additional tickets at the above link for any available dates/times. Unfortunately, we are not able to change your date/time to a date/time that is no longer available for advance reservation.

 

I'd like to refund my tickets. 

Before purchasing tickets, please review the Terms and Conditions of Sale. There are no refunds and no exchanges, and all ticket sales are final.

 

How many tickets can I reserve at a time?

You can reserve up to 9 tickets at a time. For parties of 10 or more, you will need to reserve tickets in multiple transactions. Or, learn more about group visits.

 

Does my child need a ticket?

All children who can walk should have a ticket. Children who will be in a stroller or who will be carried do not need a ticket. Children 13 and under will need to be accompanied by a guardian. 

 

All of my tickets have my name on them. Can my friend use the ticket with my name?

Yes, it is not a problem for a different person to use a ticket with your name if you will be checking in separately. 

 

How can I see Yayoi Kusama's Infinity Mirrored Room installation?

On view on the first floor is Yayoi Kusama's Infinity Mirrored Room, a mirror-lined chamber housing a dazzling and seemingly endless LED light display. 

  • This experiential artwork has extremely limited capacity, accommodating one visitor at a time for about a minute, and requires a separate free timed same-day reservation which ticket holders are able to reserve, pending availability, after arrival at the museum at a kiosk in the lobby.
  • Time in the Infinity Mirrored Room cannot be reserved in advance of your visit.
  • Due to the limited capacity of the installation, not all visitors are able to experience it, as the waitlist for viewings usually books up early in the day.
  • This installation will be on view at through October 2017. 
  • For best chances to see this installation, we recommend one of the following: 1.) book a ticket for early in the day for a future date; 2.) stand in the onsite standby line early in the day.
  • The digital queue for the installation usually fills within the first two hours of the museum opening.   
  • Please be aware that this installation consists of a mirror-lined chamber with LED lights that flicker. Visitors with sensitivity to flashing lights and enclosed spaces should be advised. 

 

Once I am at the museum, how can I book a spot for the Infinity Mirrored Room?

  • To sign-up to experience the installation once you have entered the museum (either via the advance ticketing line or the onsite standby line), you will proceed to an iPad kiosk in the center of the lobby along the glass wall.
  • You will enter your name and cell phone number and the number of people in your party into the iPad digital sign-up system. After entering your information, the kiosk will tell you how long your wait in the “digital queue” will be to see the installation. Please note that the wait time you receive is an approximation.
  • After signing up at the kiosk, you will be able to browse the museum. The system will send you a text message when it is your turn to queue for your time in the installation. You will then proceed to the installation entrance and wait in a short queue to enter.
  • Each visitor will have 45 seconds in the installation.
  • The installation is meant for one person at a time though you may request to have two people enter together. For adults with children, one adult may go into the installation with up to two children.
  • The wait time for the installation can range anywhere from 20 minutes to several hours.
  • If you would like to exit the museum while you wait for your Infinity Mirrored Room entry time, you may re-enter the museum by showing the text message you receive when it is your turn to visit the installation.
  • Photography is allowed inside the installation, but we do recommend that you take time to enjoy it without your lens/phone too!
  • Children under 13 must be accompanied into the installation by an adult guardian.

 

What are the museum hours?

Monday  |  Closed

Tuesday and Wednesday  |  11 a.m. - 5 p.m.

Thursday and Friday  |  11 a.m. - 8 p.m.

Saturday  |  10 a.m. - 8 p.m.

Sunday  |  10 a.m. - 6 p.m.

The Broad is closed Thanksgiving Day and Christmas Day.

Note that the onsite ticketing lines close 90 minutes before the museum closes.

 

Ticketing issues or questions? Please email ticketing@thebroad.org or call 213-232-6250. If the line is busy or if it is after business hours, please leave a voicemail and we will return your call as soon as possible.