THE BROAD
The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. To create greater public access, The Broad will break ground on a 55,000 square foot expansion in early 2025.
ABOUT THE POSITION
The Ecommerce Manager will play a critical role in ensuring The Broad’s online retail presence reflects the museum’s commitment to excellence. You will lead a variety of initiatives to enhance online sales, user experience, and operational excellence. From optimizing the Ecommerce platform to driving digital marketing initiatives, you will ensure a seamless and engaging experience for our online visitors. Your work will contribute directly to advancing the museum’s mission and expanding its reach.
DUTIES AND RESPONSIBILITIES
- Oversee and manage The Broad’s Ecommerce platform, ensuring a seamless user experience and operational efficiency.
- Develop and implement comprehensive Ecommerce strategies to achieve growth in online sales and profitability.
- Collaborate with marketing and digital teams to create and execute targeted campaigns, including email marketing, PPC, SEO, and social media advertising.
- Analyze performance metrics to identify trends and opportunities for optimization across the Ecommerce platform.
- Coordinate with the inventory and fulfillment teams to maintain accurate stock levels and ensure timely order processing.
- Manage product listings, ensuring accurate descriptions, images, and categorization to enhance the shopping experience.
- Conduct regular website audits to improve functionality, design, and overall performance.
- Lead initiatives to integrate new technologies and tools to enhance Ecommerce capabilities.
- Monitor customer feedback and resolve issues to maintain high levels of satisfaction.
- Create and present performance reports, including sales data, website analytics, and campaign ROI, to key stakeholders.
- Stay up to date with Ecommerce trends and technologies to continuously improve the museum’s online presence.
- Establish and enforce Ecommerce policies, including but not limited to security and data protection protocols.
- Collaborate with cross-functional teams to align Ecommerce objectives with the museum’s broader goals.
REQUIREMENTS
EXPERIENCE AND QUALIFICATIONS
- A passion for people, museums, and contemporary art.
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
- Minimum of 3-5 years of experience in Ecommerce management, preferably within the retail or cultural sectors.
- Proven track record of developing and implementing successful Ecommerce strategies and digital marketing campaigns.
- Strong understanding of Ecommerce platforms (e.g., Shopify) and web analytics tools (e.g., Google Analytics).
- Effective and persuasive verbal and written communication skills. Ability to work well with individuals from diverse backgrounds.
- Strong computer skills including Microsoft Office Suite (Outlook, Excel, Word and PowerPoint).
- Experience working for a non-profit or in the Arts is a plus.
- Approach work with integrity and honesty. Support and demonstrate the museum's culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.
- Other duties as assigned.
SAFETY REQUIREMENTS
- All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
- Adhere to all safety measures and guidelines.
- Ability to wear a mask during your scheduled work shifts.
- Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health.
- Must adhere to COVID-19 policies and procedures.
PHYSICAL REQUIREMENTS
- Physical abilities to perform all core functions and duties, including the ability to talk; hear; stand; walk; climb; balance; stoop; kneel; crouch; crawl; push; pull; reach; lift up to 50 pounds; manual dexterity including but not limited to the ability to feel, finger, and/or grasp; central and peripheral vision; visual acuity including but not limited to color vision, depth perception, close vision, distance vision, and visual acuity to view a computer monitor; visual acuity to operate a motor vehicle, tools, and/or specialty equipment.
- Ability to lift, carry, push, and pull items weighing up to 50 pounds. A full range of body motion is required on the job to include frequent sitting, bending, stooping, crouching, lifting, carrying, walking, and standing.
SCHEDULE
- Work is typically performed onsite. While employees can generally expect to work approximately 40 hours per week, exempt roles may occasionally require additional hours to meet business demands.
PAY RANGE
- $75,000 - $85,000 annually, based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.
BENEFITS
- Medical, Dental, and Vision
- Employer paid short-term disability, long-term disability, and basic life insurance
- 401(k) up to 4% match, with immediate vesting
- Additional generous 5% retirement contribution to eligible employees
- Accrued vacation, sick, volunteer days, and a floating holiday
- Free parking or free LA Metro pass or bike/walk stipend
- Discount at The Shop at The Broad, and at local eateries
ADDITIONAL REQUIREMENTS
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.
TO APPLY
Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.
EQUAL OPPORTUNITY EMPLOYER
The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.
Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.
Statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job.